Warranty Information
What does the CPS Accidental Drone Warranty cover?
The CPS Accidental Drone Warranty covers full parts and labor on all internal hardware failure,
as well as Accidental Damage Protection from crashes, water damage, impact damage, etc.
When does the Drone coverage plan start?
Date of purchase warranty and coverage starts day 31.
When does the customer need to purchase the Accidental Drone Warranty?
At the same time as they are purchasing their drone.
Which drone manufacturers does the warranty cover?
All major manufacturers.
What doesn’t the Accidental Drone Warranty cover?
Lost or stolen products or accessories not included in the original box from the manufacturer.
Does the Accidental Drone Warranty cover the camera or gimbal?
Yes, if the camera or gimbal is included in the box from the manufacturer.
Does the Accidental Drone Warranty cover general maintenance and calibration?
No, if a customer would like general maintenance, they may send it in for a discounted out of
warranty service.
Does the Drone Warranty cover the rechargeable battery?
Batteries that fail due to water, impact or accidental damage are covered. Batteries that are not
holding full charges due to normal usage are not covered.
Are remote controls covered?
Yes, CPS will cover the remote control for malfunctions and accidental damage claims.
How to file claims?
- Online through their Client Care Account at www.cpscentral.com
- By sending us an email to cs@cpscentral.com
- Calling into our customer service department at 800-905-0443
Can I file claims for my customers?
Yes, you can file claims for your customers.
Who pays for shipping to the service center at time of claim?
The customer is required to pay for shipping to and from the authorized service center.
Will my customer’s coverage continue after CPS repairs their drone?
Yes. The coverage will remain in place until the contract expires, or unless the drone is replaced
under warranty.
How many claims can my customer file over the life of their warranty plan?
The customer can file unlimited claims on their product, but coverage will cap out once the
repair costs reach the original purchase price of their product.
What happens if the Drone is beyond economical repair?
If we can’t fix it, we replace it.
Is the warranty transferable?
The warranty is transferable between owners, not between products. Please note, a $25.00
transfer fee will apply.
Where can I get a copy of the full terms & conditions that explain the details of the plans?
Feel free to reach out to your Sales Rep for the full CPS Accidental Drone Warranty terms. You
may also request a copy via email info@cpscentral.com.
